Faq
What are the delivery times?
Provided that the product is in stock, we generally ship within 24 hours by Chronopost
What payment methods do you accept?
We accept bank transfers and credit card payments through a secure system.
What is your return policy ?
You can return your products to us within 14 days of receiving your order, for exchange, credit or refund. Return costs are your responsibility. Your return request must be made online. Unfortunately, any order returned without a prior return request cannot be processed.
Note that the product (s) you return must be in perfect condition and in their original packaging.
Is the sail 100% recycled?
The sails used are exclusively those of our Scientific Expeditions. None of our creations are made with new sails. In addition, we retrace the maritime history of each of our main pieces as evidenced by the authentication sheet.
How do I store my technical Sail bag?
In order to prolong the life of the technical sail bags, we recommend that you hang your bag on a coat rack or a door handle, so that the sail does not get damaged.
Are your bags waterproof?
Our bags are not waterproof, but they are not afraid of water. The sail of a boat was originally designed to be resistant to spray and therefore water. As for the leather bases of the bags, it is obviously necessary to be vigilant.
How to maintain and wash my bag?
You can use a soft brush and Marseille soap, rubbing gently.
I have a question
If you have any questions, do not hesitate to contact us at contact@lovetheocean.shop and we will get back to you as soon as possible.